Hear the voice before you hire it.
Contact centres hire constantly, and the job is all about how people sound. Intervue runs spoken first interviews that test communication, empathy and composure, so your trainers get recruits who are ready to learn.
The problem today
Relentless volume
Attrition means recruiting never stops, often across several campaigns at once.
Voice is the job
A CV cannot tell you how someone handles an upset caller.
Training seats are costly
Every recruit who drops out in training wastes a seat and a trainer’s time.
What changes with Intervue
- Simulated caller moments: a complaint, a billing query, a cancellation
- Delivery signals such as clarity, pace and calm under pressure
- Campaign-specific criteria for voice, chat and back-office roles
- Consistent scoring across sites and recruiters
Up and running in three steps
Set up each campaign
Define the role, the client and the customer scenarios.
Screen continuously
Applicants interview whenever they apply, day or night.
Fill training batches
Send the strongest candidates straight to the next training intake.
More ways to use Intervue
Sales & customer-facing roles
Hear candidates handle realistic customer moments before the first meeting.
Explore
Tech & engineering screening
Structured first-round conversations about real technical experience.
Explore
Staffing, IT services & RPO
Screen faster across many clients and send evidence-backed shortlists.
Explore
Healthcare & nursing hiring
Structured first interviews on patient care, values and judgement.
ExploreGive every candidate a real conversation.
See Intervue run an interview for one of your own roles in a 30-minute walkthrough.